Frequently Asked Questions
Everything you need to know about your next trend-setting look.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that sale items and intimate apparel are final sale.
How do I find my correct size?
Each product page features a detailed size guide with measurements in both inches and centimeters. If you are between sizes, we recommend sizing up for a more comfortable fit.
Are your materials ethically sourced?
Yes, Popstar Labs is committed to sustainability. We partner with manufacturers who prioritize fair labor practices and utilize eco-friendly fabrics whenever possible.
Can I track my order in real-time?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.